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About Mollie
What is Mollie?
We are only responsible for the payment traffic between you and the webshop. Therefore, we are unable to help you with questions about your order. For questions or complaints about your order we ask you to contact the webshop first.
Don't know the contact details? Fill in the form to get the retailer’s contact details.
Do you have a question about your payment?
Please fill in the form for the webshop’s contact information. If you can’t find your payment, please try several surrounding dates. The date of the bank statement is not always the same as the purchase date.
Frequently asked questions
Why do I see Mollie on my bank statement?
If you see Mollie or Stg Mollie Payments on your bank statement, you probably bought something at a webshop that uses our payment platform. Since we facilitate the payment process, you see us on your bank statement.
I have a question or complaint about my order
For questions or complaints about your order, always contact the webshop first. Fill in the form to get the retailer’s contact details.
How can I get a refund?
Only a seller can refund your money. Mollie only processes your payment and has no right over the money. Mollie is therefore not able to refund the money of your purchase. Please contact the webshop directly if you wish to return or cancel an order or to request a refund. Fill in the form to get the retailer’s contact details.
I can’t reach the webshop.
Please fill in the form and choose Report this payment. We take your report very seriously. We will investigate your report and take appropriate action if necessary. If a webshop does not comply with our rules, we may decide to (temporarily) block their payments.
Am I a victim of fraud?
Please try to settle any disputes you may have about an order with the webshop directly. A non received product may simply be a mistake, rather than fraud.
We check every webshop that signs up with us according to strict laws, regulations and our own policy. In addition, we periodically check our existing clients. This is how we try to keep out scammers and fraudulent sellers.
If you still feel like you are a victim of fraud, please fill in our form and select Report this payment. We take your report very seriously. We investigate your report and take appropriate action if necessary. If a webshop does not comply with our rules, we may decide to (temporarily) block their payments.
If we suspect fraud, we always report this to the authorities. We also advise you to report fraud to the police. You can find more information about secure online payments at Citizens Advice.